WHAT IS THE ORDER MINIMUM AND WHERE DO YOU SHIP?
Due to the nature of shipping ice cream, we require that every order be at least $32 (the equivalent of 4 boxes). We are currently offering free shipping. We currently only ship in New York City, across all five boroughs. If you are trying to order more than 12 boxes, please contact us at firstname.lastname@example.org. Read more about our shipping policy.
WHAT IS YOUR RETURN POLICY?
Our ice cream is not returnable, but you may be entitled to a replacement order if there are issues with your purchase. Please inspect your product immediately upon receipt, and take pictures of any issues. If your ice cream arrives melted or damaged we will re-ship your order at no cost to you. You will be asked to provide proof of damages via email prior to re-shipping. In case your product arrived damaged or was incorrectly picked, please email us at email@example.com.
WHERE CAN I BUY YOUR PRODUCTS IN STORES?
Our products are currently available in several stores in New York, New Jersey, and Pennsylvania. You can find a store near you with our store locator.
WHERE CAN I FIND ALLERGEN INFORMATION FOR YOUR PRODUCTS?
Allergen information for individual products can be found on each product page. In general, our products are plant-based and dairy-free, with oats and soy as frequent ingredients. Our products are manufactured in a facility that handles wheat, milk, peanuts, almonds, and other tree nuts. Our products are manufactured on separate equipment lines which are thoroughly washed before each use. After washing, each machine is tested to see if it is contaminated with common allergens. All ingredients and packaging for our products are also tested, and are stored in a separate air-pressurized room and in carefully labeled containers to prevent cross contamination with common allergens . All testing is done by an authorized technologist.
WHAT ARE YOUR CERTIFICATIONS?
Our products are certified vegan and responsibly sourced. Our facility is certified with up to date international food safety standards. We are also a proud member of the Plant Based Foods Association.
I AM A RETAILER/DISTRIBUTOR INTERESTED IN SELLING THIS PRODUCT. WHO DO I CONTACT?
Please reach out to firstname.lastname@example.org.